JOB TITLE: Senior Health & Safety Account Manager

POSITION OPENINGS: 1 (Existing Position)

STATUS: Permanent, Full Time

LOCATION: Home Office, Candidates are required to reside in the Greater Toronto Area, maintain a private and safe workspace, and have a high-quality internet connection.

REGION: Central, Ontario

TRAVEL: This position requires travel up to 50% of the time to meet with clients, attend conferences and support various business operations. Travel may include overnight stays depending on project needs and business demands

HOURS OF WORK: 35 hours/week

CLASSIFICATION: Grade 8

The hiring range for this position ranges from $87,778 to $104,237, with the opportunity to grow within the broader salary range of $87,778 to $131,667 as you advance in your role.

About Us

Workplace Safety & Prevention Services (WSPS) is a not-for-profit organization committed to protecting Ontario’s workers and businesses. It serves more than 174,000 member firms and 4.2 million workers across the agricultural, manufacturing and service sectors. A proud partner in the province’s occupational health and safety system and a trusted safety advisor since 1917, WSPS has a rich history of making workplaces safer.

Our focus on healthy workplaces extends to our own strong safety culture. We’re committed to helping employees thrive in a remote-first world, and we’re honoured to be recognized as a Great Place to Work for two consecutive years for 2024 and 2025.

Why Work with WSPS

As a member of our team, you'll benefit from a compensation package aimed at keeping you happy, healthy, motivated and safe. Highlights include:

• Make a meaningful impact by supporting our mission to protect Ontario’s workers and businesses
• 35-hour work week
• Flexible working arrangements within the province of Ontario
• Comprehensive life and health benefits (100% company paid Health & Dental)
• Defined Benefit Pension Plan
• Generous vacation and leave entitlements (including paid time off over Christmas and New Year's, paid parental leave benefits)
• Internet reimbursement
• And more!

Job Summary

Reporting to the Territory Manager, this position is responsible for customer outreach with existing customer accounts, as well as growing reach to new businesses within WSPS mandated sectors. Acting as a relationship manager with executive/senior managers at organizations) or with more complex accounts, the Senior Health and Safety Account Manager develops and executes upon customer plans for accounts and identifies opportunities to implement WSPS solutions to meet customers’ needs. Building relationships, having a strong understanding of customers’ business objectives, and health and safety needs, as well as the ability to respond to a higher volume of complex requests, is critical to success in this role. To grow WSPS reach into mandated sectors, the Senior Account Manager takes a lead role to develop and execute on plans to engage new businesses in high-risk sectors, working in tandem with other teams across WSPS.

The Senior Health & Safety Account Manager is responsible for communicating and representing customer needs internally, working collaboratively with the delivery team, and mentor/coaching of Account Managers. This includes taking a lead on project management, working to ensure the effective transition from proposed solution to delivery, and monitoring accounts to ensure successful implementation of the service. This role will manage and follow up with customer accounts regularly to ensure their needs are met and emerging needs can be addressed. This role is responsible for contributing to all divisional targets with a focus on growing and nurturing relationships with customers and WSPS members.

Key Responsibilities

Note: Percentages refer to approximate % of time spent on each area, over the course of a given year

1. PLANNING (20%)

• Understand the customer’s needs and develop customer health and safety plan(s) to meet those needs in collaboration with internal stakeholders, as necessary.
• Follow business and industry trends and identify potential new opportunities with new and existing customers.
• Support the development of team plans by providing data, insight, and market intelligence to Territory Manager; ensures customer plans are aligned to broader WSPS business plans and Ministry focus areas.
• Works closely with the Territory Managers to lead the development of a plan to engage new businesses in WSPS high risk sectors that contributes to increasing 1-1 direct reach.
• Works closely with the Territory Managers to lead the development of a plan to engage the service sector
• Contributes to advancing WSPS reach into our target sectors while aligning with the strategic direction of the business and seeking out customers (new and existing) that can be engaged.
• Can effectively articulate WSPS’ value proposition in support of the customer’s business growth, and stage of their health and safety journey.

2. RELATIONSHIP-BUILDING / EARLY-STAGE CONSULTING (70%)

• Accountable for driving new customer growth and meeting customer reach targets.
• Acts as the first point of contact for early-stage consulting, for more complex businesses.
• Uses the WSPS customer assessment tool to engage new customers and provide insight into health and safety improvements required for the business. Based on customer preference, visits customer sites for walkthroughs and assessments.
• Maintains and deepens relationships with new and existing customers by understanding the customer needs and aligning appropriate H&S solutions to meet customer’s desired outcomes.
• Ensure successful planning, implementation, and delivery of H&S solutions, working closely with health and safety consultants.
• Develops customer plans regularly to align with the evolving needs of customers.
• Prepares and presents effective proposals to new and existing customers to align with their strategic direction on health and safety.
• Engages senior leadership on strategic health and safety discussions, and mentor customers to grow beyond their initial goals to build a sustainable health & safety program.
• Takes steps to ensure contracts have been scoped appropriately (i.e., pricing, deliverables) seeking input and support from Territory Manager when needed.
• Prepares and presents effective proposals, including RFPs or funding proposals, as required.
• Prepare/negotiate cost effective contracts (including quotes, costing estimates, proposals) under WSPS guidelines in collaboration with the Territory Manager and Consulting Services Manager.
• Promotes and represents WSPS at key events/speaking engagements, events and trade shows and effectively serves as a ‘brand ambassador’.
• Leads project management required for more complex service delivery, takes a leadership role in completing assigned projects.
• Mentor and coach other staff in account management capacity as directed by the Territory Manager and Regional Director

3. INTERNAL TRANSITION SUPPORT AND ADMINISTRATION (20%)

• Maintains strong relationships with delivery teams to ensure collaboration for customer scoping, high customer satisfaction, and engages in post-service follow up as needed.
• Keeps current on WSPS product and services solutions/offerings as well as emerging H&S trends and industry trends; communicates potential new opportunities including new products and services to meet emerging customer needs, to the Territory Managers.
• Utilizes established internal processes (i.e., Customer Relationship Management (CRM) and other databases) to support the customer with the implementation of health & safety solutions.
• Responds to internal and external inquiries while meeting organizational service standards (1 business day response)
• Other duties as assigned.

4. CONTRIBUTES TO A HEALTHY AND SAFE WORK ENVIRONMENT (at all times)

• Adhere to WSPS policies, procedures, process fact sheets, guidelines and business rules.
• Contribute to the promotion of a healthy & safe culture through modelling and following WSPS health, safety and wellness policies and practices.
• Act as a role model internally and externally by demonstrating knowledge of health and safety and wellness practices, weighing options for sound risk management decision making

Skills, Knowledge, Expertise

Minimum:

• Certificate, Diploma, and/or Bachelor's Degree in Business, preferably Health & Safety or related discipline and/or equivalent experience
• Fundamental Health and Safety Knowledge
• 5-7 years related industry experience
• Strong relationship management and project management experience or skills
• Relationship-building, listening, and presentation/facilitation skills
• Ability to work with a team to cultivate customer relationships
• Strong oral & written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience developing customer health and safety plans
• Strong Knowledge of Health and Safety, Agriculture, Manufacturing or Services sector knowledge including multi-jurisdictional legislation, and technical standards
• Thorough understanding of a Managed Systems Approach

Preferred:

• Bachelor’s Degree in Business, Health and Safety or related discipline and/or equivalent experience
• Canadian Registered Safety Professional (CRSP), Canadian Registered Safety Trainer (CRST), Certified Management Consultant (CMC), Certified Health & Safety Consultant (CHSC) and/or Project Management Professional (PMP)
• 7+ years related industry experience
• Project Management skills
• Strong sector knowledge to develop outreach plans (to support the region’s sector engagement assignment - Service Sector knowledge/experience an asset)

Additional Requirements:

• Valid Driver’s License
• Access to a vehicle that meets minimum MTO safety standards
• To support success in building connections, inclusion and collaboration, a minimum level of in person presence for the purposes of meetings is required for all team members on a monthly basis.
• All client-facing and external stakeholder (such as the Ministry) meetings will be held in the format preferred by the client or stakeholder, whether in person or virtual.
• An all-employee meeting (Staff Days or equivalent) will be organized annually. All employees are required to attend the annual meeting in person.

Application Information

Deadline for Application: Friday, June 12, 2026 by 4:00pm eastern time

To Apply: Visit our Employment Opportunities page and click Start Application to apply!

*Please note, all applicants must apply through our Applicant Tracking System*

Feel like you have some of the requirements but not all? We welcome applications from all candidates including those whose knowledge, skills and experiences have been developed through alternative pathways from the requirements listed.

We believe that diverse backgrounds and unique perspectives make us stronger. Workplace Safety & Prevention Services (WSPS) is committed to being an equal opportunity employer, creating an inclusive work environment and encouraging employees to be their most authentic self.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Workplace Safety & Prevention Services (WSPS) will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

WSPS may use AI to support parts of the recruitment process, while all hiring decisions remain with the hiring team.

We thank all those that apply, however, only those selected for further consideration will be contacted.