JOB TITLE: Health & Safety Account Manager

POSITION OPENINGS: 1 (Existing Position)

STATUS: Permanent, Full Time

LOCATION: Home Office (Candidates are required to reside in the GTA, ON (Peel, York or Halton Region, maintain a private and safe workspace, and have a high-quality internet connection.)

TRAVEL REQUIREMENT: This position requires travel up to 60% of the time to meet with clients, attend conferences and support various business operations. Travel may include overnight stays depending on project needs and business demands.

HOURS OF WORK: 35 hours/week

CLASSIFICATION: Grade 7

The hiring range for this position ranges from $76,503 to $90,848, with the opportunity to grow within the broader salary range of $76,503 to $114,755 as you advance in your role.

About Us

Workplace Safety & Prevention Services (WSPS) is a not-for-profit organization committed to protecting Ontario’s workers and businesses. It serves more than 174,000 member firms and 4.2 million workers across the agricultural, manufacturing and service sectors. A proud partner in the province’s occupational health and safety system and a trusted safety advisor since 1917, WSPS has a rich history of making workplaces safer.

Our focus on healthy workplaces extends to our own strong safety culture. We’re committed to helping employees thrive in a remote-first world, and we’re honoured to be recognized as a Great Place to Work for two consecutive years for 2024 and 2025.

Why Work with WSPS

As a member of our team, you'll benefit from a compensation package aimed at keeping you happy, healthy, motivated and safe. Highlights include:

• Make a meaningful impact by supporting our mission to protect Ontario’s workers and businesses

• 35-hour work week

• Flexible working arrangements within the province of Ontario

• Comprehensive life and health benefits (100% company paid Health & Dental)

• Defined Benefit Pension Plan

• Generous vacation and leave entitlements (including paid time off over Christmas and New Year's, paid parental leave benefits)

• Internet reimbursement

• And more!

Role

Reporting to the Territory Manager, Central, this position is responsible for client outreach with existing client accounts, as well as growing reach to new business within WSPS sectors. The role provides health and safety advice and guidance to clients. Acting as a relationship manager with management at external organizations, the Account Manager develops and executes upon plans for assigned accounts and to consult with businesses, as well as identifies opportunities where WSPS solutions can meet clients’ needs. Building deep relationships and having a strong pulse on clients’ business objectives, and health and safety needs, is critical to success in this role.

The Health & Safety Account Manager is responsible for communicating and representing client needs internally and working collaboratively with the service delivery teams. The Health & Safety Account Manager will work to ensure the effective transition from proposed solution to delivery, often with project management support, and monitors accounts to ensure successful implementation of the service. This role will manage and follow up with client accounts regularly to ensure their needs are met and emerging needs can be addressed. This role is responsible for contributing to all divisional targets including consulting, reach and revenue with clients and WSPS members.

Responsibilities

Note: Percentages refer to approximate % of time spent on each area, over the course of a given year.

1. PLANNING (20%)

• Understand the client’s needs and develop client health and safety plan(s) to meet those needs in collaboration with internal stakeholders, as necessary.

• Follow business and industry trends and identify potential new opportunities with new and existing clients.

• Support the development of team plans by providing data, insight, and market intelligence to Manager; ensures client plans are aligned to broader WSPS business plans and Ministry focus areas.

• Contributes to advancing WSPS reach into our target sectors while aligning with the strategic direction of the business, and seeking out clients (new and existing) that can be engaged.

• Can effectively articulate WSPS’ value proposition in support of the client’s business growth, and stage of their health and safety journey.

2. RELATIONSHIP-BUILDING / EARLY-STAGE CONSULTING (60%)

• Accountable for driving new client growth and meeting client reach targets.

• Acts as the first point of contact for early-stage consulting to engage new clients and provide insight into health and safety improvements required for the business.

• Visits client sites for health and safety walkthroughs and assessments.

• Maintains and deepens relationships with new and existing clients by understanding the client needs and aligning appropriate H&S solutions to meet client’s desired outcomes.

• Ensure successful planning, implementation, and delivery of H&S action plan, working closely with peers.

• Develops and updates client plans regularly to align with the evolving needs of clients.

• Prepares and presents effective proposals to new and existing clients to deliver business/health and safety solutions.

• Engage in discussions on strategic health and safety topics at various levels with a client/organization.

• Takes steps to ensure contracts have been scoped appropriately (i.e. pricing, deliverables) seeking input and support from Subject Matter Experts and Manager(s) when needed

• Prepare/negotiate cost effective contracts under WSPS guidelines in collaboration with the Manager and Consulting Services Manager

• Promotes and represents WSPS at key events/speaking engagements, events and trade shows and effectively serves as a ‘brand ambassador’.

• Using project coordination/management techniques, assists in delivering services and the completion of assigned projects.

• Provide strategic inputs and execution of regional action plans.

3. INTERNAL TRANSITION SUPPORT AND ADMINISTRATION (20%)

• Maintains strong relationships with delivery teams to ensure collaboration for client work, high client satisfaction, and engages in post-service follow up as needed

• Keeps current on WSPS product and services solutions/offerings as well as emerging H&S trends and industry trends; communicates potential new opportunities including new products and services to meet emerging client needs.

• Utilizes established internal processes (i.e. Client Relationship Management (CRM) and other databases) to track client activities.

• Responds to internal and external inquiries while meeting organizational service standards.

• Other duties as assigned.

4. CONTRIBUTES TO A HEALTHY AND SAFE WORK ENVIRONMENT (at all times)

• Adhere to WSPS policies, procedures, process fact sheets, guidelines and business rules.

• Contribute to the promotion of a healthy & safe culture through modelling and following WSPS health, safety and wellness policies and practices.

• Act as a role model internally and externally by demonstrating knowledge of health and safety and wellness practices, weighing options for sound risk management decision making.

Skills and Experience

Minimum:

• Certificate, Diploma, and/or Bachelor’s Degree in Health and Safety or related discipline and/or equivalent experience

• 5-7 years related health and safety industry experience

• Knowledge of Health and Safety including legislation (OHSA, etc.), technical standards, regulations and best practices

• Strong Knowledge of Agriculture, Manufacturing or Services sector including multi-jurisdictional legislation, and technical standards

• Strong relationship management and project management experience or skills

• Relationship-building, listening, and presentation/facilitation skills

• Ability to work with a team to cultivate customer relationships

• Strong oral & written communication skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience developing customer health and safety plans

• Understanding of a Managed Systems Approach

Preferred:

• Bachelor’s Degree in Business, Health and Safety or related discipline and/or equivalent experience

• Professional designations such as Canadian Registered Safety Professional (CRSP), Canadian Registered Safety Technician (CRST), CHSC, Certified Management Consultant (CMC), Project Management Professional (PMP) (or any combination).

• 7+ years related industry experience

• Strong sector knowledge to develop outreach plans (to support the region’s sector engagement assignment)

• Service Sector knowledge/experience an asset

Additional Requirements:

• Candidates are required to reside in the GTA, ON (Peel, York or Halton Region, maintain a private and safe workspace, and have a high-quality internet connection.

• Valid Driver’s License

• Access to a vehicle that meets minimum MTO safety standards and ability to travel

• Business level auto insurance coverage

• Provide an original criminal background check at your own expense prior to commencing work with WSPS. The criminal record check document must have been issued no more than 30 days prior to first day of employment.

• To support success in building connections, inclusion and collaboration, a minimum level of in person presence for the purposes of meetings is required for all team members as of July 2026:

  • Divisional Meetings on a quarterly basis.

  • Team Meetings on a monthly basis.

• All client-facing and external stakeholder (such as the Ministry) meetings will be held in the format preferred by the client or stakeholder, whether in person or virtual.

• An all-employee meeting (Staff Days or equivalent) will be organized annually. All employees are required to attend the annual meeting in person.

• SLT and others involved in Board of Director meetings and/or committee work may be required to attend meetings in person from time to time, as needed.

Application Information

Deadline for Application: Tuesday, August 4 by 9:00am eastern time

To Apply: Visit our Employment Opportunities page and click Start Application to apply!

*Please note, all applicants must apply through our Applicant Tracking System*

Feel like you have some of the requirements but not all? We welcome applications from all candidates including those whose knowledge, skills and experiences have been developed through alternative pathways from the requirements listed.

We believe that diverse backgrounds and unique perspectives make us stronger. Workplace Safety & Prevention Services (WSPS) is committed to being an equal opportunity employer, creating an inclusive work environment and encouraging employees to be their most authentic self.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Workplace Safety & Prevention Services (WSPS) will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

WSPS may use AI to support parts of the recruitment process, while all hiring decisions remain with the hiring team.

We thank all those that apply, however, only those selected for further consideration will be contacted.